Refund Policy

Last updated: July 22, 2026

This Refund Policy applies to bookings made with Odisha Tour Packages, a travel brand of Holiday Chaska ("we", "us", "our"). It works alongside our Terms & Conditions and explains how cancellations and refunds are handled.

Cancellation by You

Refunds on the tour cost depend on how far in advance you cancel before your travel date:

• 30 days or more before departure — full refund, minus any non-refundable advance already paid to hotels or vendors
• 15–29 days before departure — 50% refund of the total package cost
• 7–14 days before departure — 25% refund of the total package cost
• Less than 7 days before departure, or no-show — no refund

These slabs apply to the standard package cost. Amounts already paid to third parties on your behalf — such as train or flight tickets, forest/wildlife permits (e.g. Similipal or Bhitarkanika), or non-refundable hotel rates — are deducted from any refund regardless of the cancellation window, since these are non-refundable to us as well.

Cancellation or Changes by Us

If we are unable to operate a confirmed tour — due to circumstances such as extreme weather, government restrictions, or a vendor-side cancellation we could not reasonably avoid — you will be offered a full refund or the option to reschedule your trip, at your choice.

Non-Refundable Items

• Train, flight, or bus tickets already booked on your behalf
• Forest, wildlife, or monument permit fees already paid
• Any hotel or vendor advance explicitly marked non-refundable at the time of booking
• Convenience or payment gateway charges, where applicable

How to Request a Refund

To cancel a booking or request a refund, contact our team by phone, WhatsApp, or email using the details on our Contact page, quoting your booking reference. We will confirm the applicable refund amount in writing before processing it.

Refund Processing Time

Approved refunds are processed within 7–14 business days to the original mode of payment. Processing times beyond this may occasionally depend on your bank or payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time you make your booking will apply to that booking.